1.Understand each client’s development and/or production request: the product being ordered, the target FOB, the size range, materials, order volume by season, new style request/redevelopment of a core style/reorder/cross-costing, and target season.
2.Prepare and deliver each client’s cost quotation.
3.Prepare each client’s critical path.
4.Follow up customer's profile & bulk order data entry / modification in systems (D365, PLM, CRM, PBI, etc.).
5.Support the full cycle of order execution such as sample-making (physical or digital prototyping), sample approval, production allocation, bulk production, shipment, etc.
6.Purchase and coordinate materials needed, e.g. fabrics, trims and accessories, and monitor quality of production.
7.Follow up with Operations and TDC on customer's requirement fulfillment.
8.Follow up technical aspects such as mould cup grading, risk analysis such as shrikage, shade change, orange peel, moire etc..
9.Create a system and culture of working that promotes excellence and ensures that (a) client needs are met as promised and that (b) client emails/calls are responded to promptly and in a professional and thoughtful manner
